Position : Manager - Collection & Recovery

Reporting : To the Head - Credit & Risk Management

Level : Based on qualification, experience & skill-sets

Location : Currently at Navi Mumbai Office (Vashi)

Work-ex : At least 5-6 years- experience in collection & recovery functions of BFSI/NBFC entities in India

Educational Qualification : Minimum Graduate (full time).

Job Descriptions :

Skills/Specialization/Competency :

- Soft & hard collection skills (BFSI/NBFC domain)

- Good verbal & written communication skills in Marathi, Hindi & English

- Pleasing personality & excellent telephone etiquettes & netiquettes

- Strong proficiency in Windows XP, MS Word and Excel etc.

- Matured & courteous behaviour

- Ability to manage borrower calls on field and off field

- Skills in persuading borrowers for the payments

- Must be good in regular follow ups & team coordination

- Should be highly enthusiastic and diligent

- Having Team handing experience for 2-3 years

- Strong interpersonal skills - able to work well with a wide range of people

- Strong organizational and time management skills.

- Strong analytical skills, strong sense of customer service

- Understanding of field actual collection process & policy

Broad role requirement :

- Devising and implementing suitable recovery and collection policy of the organization within the ambit of internal policy framework and market conditions by ensuring regulatory, quality and cost norms

- Responsible to achieve the Collection Target

- Leading collection & recovery efforts/initiatives and guiding field teams in collection of dues/overdues

- Develop reporting systems to manage, monitor and report activities related to collection, recovery, overdue portfolio and non performing portfolio

- Responsible all collection related MIS

- Preparing relevant draft for collection/recovery communication in coordination with empanelled legal firms

- Maintaining constant liaison with the legal firms (local/corporate) on matters relating to legal suits of the organization pertaining to loans

- Fixation and monitoring Daily Recovery Report (DRR) on timely basis

- Handling customer disputes and field visits to problematic cases

- Reviewing process and performance

- Handling escalations as per matrix

- Imparting Training to relevant team/s wherever is required

- Tracking and traceability of the repossessed equipments, if any

- Release in case of recovery cases

- Managing end to end collections for the respective region

- Achieve the delinquency /recovery target set by the management

- Reduction of NPA / bad debts

- Continuously analyze the collection process at all levels to identify areas of opportunity for improved performance

- Manage direct collection team/ external agencies/tele collection team, wherever applicable

- Manages all foreclose actions and bankruptcies

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