Manager - Client Servicing - Venture Capital Fund

Manager - Client Servicing | Leading Indian VC Fund | GGN

- With the ever-increasing business ideas among entrepreneurs, our client acts as an investor working on the philosophy of invest and co-build, supporting business ideas that are solving large complex problems which are of global relevance.

- They are not only into investing, but co-create businesses through expert operating models, by leveraging their domain expertise and strategic guidance.

- This Gurgaon-based company was founded in 2006. Their major focus areas are age-care, future of work, supply chain and start-ups. They invest in both early-stage companies as well as mature businesses.

- As a Client Servicing Manager you will be responsible for end to end onboarding of clients, Client servicing and Client Support.

What you need to do:

- Responsible for end-to-end onboarding of new customers, strategizing & optimizing the onboarding process.

- Acting as a liaison between the Client and the internal teams to complete the smooth on boarding

- Setting up client training sessions and improve onboarding process

- Supporting day-to-day client needs, proactively interacting with clients to ensure high customer satisfaction.

- Being responsible for renewal and retentions of inactive clients, Up-selling, Cross Selling and Expansion

- Coordinating with internal teams to resolve Client queries and improve overall customer experience and timely delivery of the solutions.

- Developing and maintaining close relationship with top level executives, business sponsors and key users from Client side

- Reporting to the management on various CRM reports on Monthly /Quarterly basis

What you need to have:

- MBA is a must

- Relevant work experience of Client servicing and client onboarding

- Ability to communicate and foster positive business relationships

- Highly organized and ability to multi-task

- Self-driven and proactive nature