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30/09 Adityavikram Gupta
Director at Stalwart Management Consulting

Views:503 Applications:104 Rec. Actions:Recruiter Actions:100

Manager - Client Relationship - BPO (12-18 yrs)

Bangalore/Pune/Mumbai/Gurgaon/Gurugram Job Code: 1162889

Client Relationship Manager

- Build relationships with key employees among customers

- Create plans to address clients' business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with customers to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Help sales team up-sell or cross-sell services and products

- Ensure both the company and clients adhere to contract terms

- Study competition to find new ways to retain customers

- Set sales and revenue targets and work diligently to meet them

Women-friendly workplace:

Maternity and Paternity Benefits

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