Manager - Client Onboarding & Success - Staffing Firm

Manager - Client Onboarding and Success

Location - WFH / Haldwani

Knowing Team Talentoj :

Talentoj is a Talent Management Consulting trusted by growing startup's and technology companies across India to help them hire the best technology and mid-management talent.

At Talentoj we help our clients solve talent scouting problems by strategizing the recruitment process. We utilize our 5S Scouting model that ensures we find the right candidates and deliver talent solutions helping our clients get a step closer to their vision.The 5S model our firm follows is unique in the sense of efficiency & quality.

Our business is based on 3 pillars :

- People

- Process

- Partnership

We are a young team of believers, passionate for talent acquisition .

Talentoj for You - https://www.linkedin.com/company/talentoj/mycompany/?viewAsMember=true

5 Years of Team Talentoj - https://youtu.be/8MiYNrmjyI4

Our Story :

We started as a one-man team in December 2016 at Noida. We have now shifted our operations to Haldwani in 2019, and we are a team of 30 + Consultants delivering to only 15+ Clients at a given time.

We have built a team for some wonderful Clients across the Product, Startup, Technology & Analytics segment in our 5+ Yrs Journey.

Clients we have helped Include :

Unicorns : Cars24, Innovaccer, WhitehatJr-Byju, Zetwerks, Meesho, Moengage

High growth Startups: Deehat, Cuemaths, Betterplace, Miko, Shopse, Wintwealth, Bitclass, Innerfit, Sahicoin, Travclan, Traveltriangle

Enterprises : Airtel Africa, AKQA, Indiamart, Housing.com, Chegg.com, Sapient, Deutsche Telecom

Core Product : Jumio, Wingify, Lambdatest, RillData

Our focus is on middle Management and Technology Hiring. (Majorly experienced professionals from Top Colleges - IIT, NIT, NSIT, DCE, IIM, MDI, XLRI etc, and best of companies )

Our Growth Plans :

Building a team of 100 plus consultants by EOY 2023.

Serving over 50 + Clients annually

We would be India's largest, and most looked out consulting in technology & startup (permanent) staffing by 2025.

We have had 3x YOY growth and we would continue the journey till our people are hungry for more.

Role Brief :

Looking at someone who can own the Partnership Pillar for the organization.

Building a business development practice to enable company growth .

Manager - Client Onboarding and Success is a team manager's role responsible for onboarding, retention, adoption, and expansion of Talentoj services within the assigned segment of industry. The purpose of this role is to be the trusted advisor to new customers, while partnering with internal talent acquisition teams to understand business goals and key performance metrics and exceed those goals through client onboarding and delivery experience. Top priority for this role is to ensure regular client onboarding from assigned segments and high-quality experience for our customers, resulting in their satisfaction and advocacy.

Customer Onboarding :

- Doing market research for defined industry segments and gathering information on which companies are expanding teams.

- Making organized data of different companies along with finding contact details for accountable employees. (Majorly Talent acquisition teams, Founders and Senior leaders)

- Reaching out to a set of customers and pitching our talent scouting practice .

- Onboarding new clients from startup and technology ecosystem.

- Building a network and partnership with people across the startup and technology ecosystem.

- Building a future ready client pipeline .

Customer Retention and Growth :

- Manage relationship- with customers- to- maintain overall - customer- health and growth

- Meet- and exceed- quarterly- retention- goals for new clients.

- Monitor- and- proactively resolve- health risks- of- assigned- accounts- though delivery .

- Be a spokesperson for Talentoj Talent strategy with the customer.

- Help position against competitors in the account.

- Internal initiatives and improvements

- Doing market research and sharing information across teams about new organizations and target markets.

- Influence the evolution of how Talentoj provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders.

- Have an excellent overview of business, competition, and latest industry trends and help organization in taking new initiatives.

Qualifications :

- Overall, 2+ years' experience in B2B sales / startup sales / Domestic staffing sales / Talent consulting sales / Recruitments (Technology/startups')

- B.Tech/BE/MBA/PGDM

- Experience in the technology talent acquisition industry is preferred but not mandatory.

- Great to have a Strong understanding of the Talent Acquisition Industry.

- Fair understanding of Technology hiring/staffing domestic market.

- Should have a strong business outcome mindset.

- Should relate to Customer Experience and be able to channel the feedback across functions.

- Project management knowledge.

Why do our employees choose us (and stay)?

Beautiful Location - Based in the foothills of Himalayas , our office is based in Haldwani.

Young Team- Average age of our team is 23 Yrs, a fresh smell of passion across our office .

Our culture - Fun is our lifeline mixed with good work and focus to achieve.

Awesome clients - Our clients are really cool. We work with the market leading companies and impact the growth of their team.

Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.

Maggie is always available inhouse :) Cook it, have it .:) Share it !!!