Manager - Client Engagement - Internet/Online

Client Engagement Manager (Female only)

Roles and Responsibilities:

- Opportunity to work with a growing company that offers great benefits with opportunities to advance and learn alongside accomplished business leaders.

- We are looking for an ambitious and seasoned, self-motivated Client Engagement manager who plays a crucial role in building strong and lasting relationships with clients. They typically manage a portfolio of complex accounts and serve as the point of contact for these accounts. They also assist clients with ongoing projects and help them address issues and problems.

Job Brief:

- You will work closely with clients in identifying, understanding, and meeting their specific needs and pain points. Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients.

- Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.

- Collects, analyses, and summarizes information and trends as needed to prepare project status reports.

- Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

- Seeks opportunities to upsell products and services to existing accounts.

- Nurtures working relationships with clients throughout the project cycle.

- Tracks client's processes and provides prompt assistance when needed.

- Designs and executes solutions tailored to client needs.

- Leads and handles complex accounts.

- Ensures compliance with company policies and follows ethical standards.

- Manages client expectations and ensures delivery of client requests

Required skills and Competencies:

- The candidate must be based in Bengaluru or nearby areas.

- The candidate must be based in Bengaluru or nearby areas.

- We strongly encourage female candidates to apply for this position

- Excellent analytical, logical thinking, and problem-solving skills.

- Excellent verbal and written communication skills.

- Thorough understanding of project management principles and planning.

- Proficient with Microsoft Office Suite or related software.

- Bachelor's / Master's degree in business administration, operations management, or a related field

- Experience leading transformation initiatives in a large, complex organization

- Work environment - Hybrid model

- Client Engagement, Client management, stakeholder management, client servicing, delivery management, client experience, effective communication, problem-solving, project management, upselling, and cross-selling.