Manager - Claims Management - Non-Employee Benefits Insurance

We are looking for strong experience in Non EB Claims.

PFB details:

The Manager - Claims Management will be responsible for overseeing and managing the end-to-end claims process for non-employee benefits (Non-EB) insurance, including property, liability, marine, and other general insurance claims. The role involves liaising with insurers, surveyors, and clients to ensure efficient claim resolution while maintaining high service standards.

Key Responsibilities:

Claims Handling & Processing:

- Manage and process general insurance claims (Motor, Fire, Property, Marine, Liability, Engineering, etc.).

- Assess claim documents, liaise with clients, insurers, and surveyors for smooth claim settlement.

- Provide guidance to clients on claim procedures and required documentation.

Negotiation & Settlement:

- Work closely with insurers to negotiate fair and timely claim settlements.

- Handle claim disputes and escalations efficiently to ensure client satisfaction.

- Coordinate with loss adjusters, surveyors, and legal teams if required.

Client Relationship Management:

- Serve as a key point of contact for clients regarding their claims.

- Provide regular updates and reports on claim statuses and progress.

- Assist clients in risk mitigation strategies based on claim trends and analysis.

Compliance & Documentation:

- Ensure claims are processed in accordance with regulatory and compliance guidelines.

- Maintain accurate claim records and prepare detailed reports for internal and external stakeholders.

Process Improvement:

- Identify process gaps and suggest improvements in claims handling.

- Implement best practices to enhance claims management efficiency.

Experience:

- 3+ years of experience in claims management within the general insurance or broking industry.

- Strong expertise in handling non-EB claims such as property, marine, motor, liability, and engineering insurance

Skills & Competencies:

- Strong knowledge of general insurance policies and claim procedures.

- Excellent communication and negotiation skills.

- Ability to manage multiple stakeholders, including clients, insurers, and surveyors.

- Detail-oriented with strong analytical and problem-solving skills.

- Proficiency in MS Office (Excel, Word, PowerPoint) and insurance claims software.