Role - City Operations Manager

Location - Hyderabad

- City Operations Manager will be responsible for the smooth functioning of all services that define customer experience at the residences.

- City Operations Manager will also be responsible to build and train the ground operations team who will be the face of the students.

- Own the P&L for all residences in the city and drive overall profitability by keeping a strong control over cost.

- Build SOP 's and set up properties across region.

- Ensure that the services are delivered in line with the contractual commitments and within budgets

- Maintain all records related to the performance of facility management operations on Facilities

- Own NPS scores for the city and run projects to drive customer experience.

- Hire Residence Captains and Micromarket Managers, and train them to manage the overall operations of each residence.

- Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience

- Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met.

- Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basis.

- Implement new tools created by the Technology team and drive usage.

- Conduct onboarding and regular training of the field ops team

Requirements:

- Excellent communication skills

- User centered approach to problem solving

- Ability to lead in a dynamic and fast paced environment - Awareness of geographical areas

- Go getter, aggressive attitude

- Team handling spirit

What Can You Expect:

- A phenomenal work environment, with massive ownership and growth opportunities

- Opportunity to shape a potential unicorn

- Quick iterations and deployments - fail-fast attitude

- Opportunity to work on cutting-edge technologies

- Access to a world-class mentor ship network

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