Manager - Call Center - BPO

- Responsible for creating mitigation plans, issue logs & quality managements procedures

- Responsible for driving operational process SLA- s, performance & development of assigned team

- Working with various business partners to drive solutions

- Identified areas of improvement & implemented appropriate changes to improve process efficiency

- Demonstrated strong customer centric understanding & building strong relationships internally & externally

- Mentoring team towards identifying factors critical to quality, reducing process variation, improving capabilities & increasing stability to encourage Value Creation through Process Improvements