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19/03 HR
HR at End 2 End Catalyst

Views:3058 Applications:140 Rec. Actions:Recruiter Actions:12

Manager - Call Center - BPO (6-7 yrs)

Chandigarh Job Code: 677423

- Responsible for creating mitigation plans, issue logs & quality managements procedures

- Responsible for driving operational process SLA- s, performance & development of assigned team

- Working with various business partners to drive solutions

- Identified areas of improvement & implemented appropriate changes to improve process efficiency

- Demonstrated strong customer centric understanding & building strong relationships internally & externally

- Mentoring team towards identifying factors critical to quality, reducing process variation, improving capabilities & increasing stability to encourage Value Creation through Process Improvements

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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