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HR Executive at Impeccable HR Consulting
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Manager - Call Center (5-15 yrs)
Key Responsibilities:-
Drive overall performance for the Call center :
- Strategize and execute targets every month based on the budgeted targets
- Improve data to lead generation and monitor conversions
- Tracking key metrics on a daily basis - caller wise, statewise contactability, Not interested cases, Conversions
- Locationwise review - state level, SM level, agent level
Execute strategic priorities for the Call center :
- Customer segmentation to drive contactability and conversion
- Campaign design and tracking on weekly basis
- Incentive scheme design and roll out
- Introduce best practices / improvements in the functioning of the HFC call centres
Quality, Review and improve day to day operations :
- Initiatives to improve contacts, conversions
- Increase customer satisfaction through timely customer complaint redressal
- Enforce proper service protocols and standard operating procedures
- Ensure agent call quality as per the set standards
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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