Manager - Business Transformation/Change Management - Banking Domain

Opening for Manager- Business Transformation - Change Management

Principal Accountabilities :

- Process transformation/ New project initiatives- To identify business process from priority focused areas, do end to end (E2E) detail study of As-IS, identify GAPs, initiate new projects/ CR and manage implementation till production handholding.

- Business transformation focus should be focused on customer services enhancement, controls, efficiency using all available quality improvement tools.

- Project Management towards working on multiple projects as business lead / project lead and interact with multiple stockholders. Draft/ Review requirement documents, solution design and UAT as applicable

- Ensuring required engagements and activities to manage the stream are completed, including managing Stream SteerCos, Working Groups, Huddles, Strategic Planning sessions, Alignment sessions, and participation in showcases and other forums

- Publish management updates on all running initiatives and provide required to Branch/ Ops on identification and solving system and large process issues.

Requirements and Personal Specifications :

- Proven record in delivering digital transformation, with experience across both digital change and transformational change preferably in banking domain.

- Experience in embedding new technologies such as Robotic Process Automation (RPA) & Artificial Intelligence (AI) in business processes is preferable.

- Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment

- Knowledge of regulatory requirements and experience with interpreting and implementing new regulatory requirements. Should have managed large transformation projects as lead.

- Excellent oral, written, presentation, communication, and inter-personal skills

- Systematic, methodical and thorough in work and ability to work under deadlines.

- MBA, Lean Six Sigma black Belt.

- PMI certification preferred.

- Minimum 10 year of overall banking/ financial service experience out of which minimum of 5 years in transformation role.