Job Description (M1/M2) :

Job Title : Business Process Manager - (M1/M2)

Function / Department : Rural

Department Head : Rural Business Head

Reporting Manager : GM/SVP/VP/AVP/Sr.M- Rural

Purpose of the Job :

- Strategic thinker and executer for new business opportunities for organization growth.

- Initiate and drive new projects for sizing up business from conception to execution.

- Defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.

- Work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization.

- To help manage existing clients and ensure he/she stay satisfied and positive. Provide presentations on solutions and services that meet predicted clients- future needs.

- To provide business analytics support to showcase business performance in senior forums and to arm various teams with information for controlled and smooth functioning of business.

- Persuasive approaches and pitches that will convince potential clients to do business relationship with the company.

- He/she will also require growing and retaining existing accounts by presenting new solutions and services to /with the clients.

Describe the KPIs against each perspective :

Perspective Key Performance Indicators :

Business :

- Prepare trends in Portfolio / Pricing / Expense / Revenue performance.

- Generation of Presentation decks for Business to Leadership Team/seniors.

- Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.

- Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

- Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiator

- Prepare a branch grading system to review branches & link Revenue, Expenses to it in coordination with Business planning function.

Customer Focus :

- Present new products and services and enhance existing relationships.

- Work with technical staff and other internal colleagues to meet customer needs.

- Arrange and participate in internal and external client debriefs

People / Team :

- Establish and develop a highly-skilled and motivated team to meet the growing needs of the business.

Process / Quality Improvement :

- Prospect for potential new clients and turn this into increased business.

- Cold call as appropriate within market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network.

- Set up meetings between client decision makers and company's practice leaders/Principals.

- Plan approaches and pitches. Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.

- Participate in pricing the solution/service.

- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.

- Assisting in the design, coding and implementation of the new branches/ Product MIS/Analytics.

- Data Mining to churn various data sets and produce meaningful analytical reports.

- Utilizing Quantitative/ Analytic skills to conduct analysis.

- Leveraging knowledge and skills to drive operational efficiency and effectiveness improvements through use of automation of standardized decks.

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