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20/05 Archna Yadav
Associate HR at Search Synergy

Views:294 Applications:97 Rec. Actions:Recruiter Actions:7

Manager - Business Process Reengineering & Quality - BFSI/BPO (8-15 yrs)

Mumbai Job Code: 927528

- Work on process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system

- Ensure process standardization for the organization with an objective of optimizing business performance and reducing wastage

- Understand business need with ground level issues - regulatory/productivity improvements etc.

- Establishing of new process workflow with the help of functional SMEs

- Capture process, procedure level deviations and ensure periodic reporting

- Govern the new process rollouts and its approval across Operations and Systems

- Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency

- Maintain the repository of latest business processes

- Establish and monitor the benefit realization of various initiative

- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)

- Implement effective process to track and report the inter departmental SLAs

- Develop mechanism of effective process deployment

- Conduct periodic process benchmarking to ensure competitiveness

- Encourage all functions for establishing a sustained culture of process excellence by means of: (1) encouraging the PPM as visual management (2) strategy events to identify best practice (3) establish rewards and recognition mechanism

Desired profile : 

1. Post Graduate (MBA) & Six Sigma with a understanding of insurance/BFSI processes, Business workflow

2. Black / Green Belt certified

3. BFSI / BPO vertical

4. 8~10 years experience in the field of Life Insurance/BFSI Operations

5. Have handled multiple Black / Green Belt projects.

6. Knowledge of concepts of Lean and Six Sigma and other quality standards such as ISO etc

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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