Manager - Business Excellence/Software Quality Analyst/QMS - IT/Software Domain

Education and Experience :

- Candidates with hands on experience in QMS - IT/Software domain will be preferred

- Exposure to Infrastructure process like asset management, Image management, firewall management, storage management, problem and incident management, server management etc will be added advantage

- Minimum Bachelors degree / MBA and 8 to 10 years of relevant experience.

- At least 4 year experience as a SQA ( Software Quality Analyst)in a CMMI ML3 or above organization.

- Exposure to Industry frameworks like COBIT / COSO / ITIL is a must.

Shift timings : 12 pm to 8:30 pm

Job Description :

- Driving the process culture across organization

- Process deployment, facilitation and compliance for identified team

- Process Training Capabilities at organization level

- Lead the Process Quality Audit Initiative to ensure QMS is implemented consistently and effectively across the organization

- Process Definition and tailoring for organization specific process in line with CMMI

- Coordinating with global teams for process changes to QMS

- Facilitate implementation of measurement indicators at various levels based on customer expectations and providing meaningful analysis

- Coordinate with other Sunlife locations to share best practices

- Skilled at consulting clients, communicating effectively, leading change, facilitating learning and modeling improvement culture

- Effective at helping leaders and teams build capability to drive continuous improvement through training and coaching

- Drive the transformation to a value stream centric organization (e.g., customer focus, measure and manage, drive out waste, improve quality and consistency of work processes, cross-functional line of sight, etc.)

Competencies :

- Communication / Presentation skills

- Statistical Skills/Data affinity

- Facilitation and interpersonal skills

- Project management skills

- Multi Tasking / Time Management

- Change Management skills