Manager - Business Excellence - Six Sigma Certified - General Insurance Broking Firm

We have come across an excellent opportunity with one of our client which is in a leading General Insurance Broking Firm.

Please find the below mentioned job details:

Company Brief : Its one of the leading and professionally managed General Insurance Broking Firm

Position : Business Excellence

Location : Mumbai

Roles and Responsibilities :

- Undertake process improvements projects needed at the call center on a frequent basis

- Set up mechanisms to collect customer feedback

- Work with IT and drive technological improvements needed at the call center. (Synchronization of CRM with the core system for Query resolution and Lead assignment)

- Carrying out - Lost customer analysis for Outbound retention calls and engage with Business team to jointly decide and implement improvements

- Document processes related to the Call center

- Undertake customer satisfaction surveys on sample basis. Conduct Customer analysis for Feedback calls / Welcome calls made to the customers of all verticals and all products

- Work along with Call center head and create a mechanism for - Daily / Routine Work Management- with the view to sustaining and improving performance

- Improve overall customer experience by improving processes at the call center with the use of technology and quality tools

- Increase business and retention percentage at the call center by use of technology and process improvement using quality tools

- Engage with the team to Identify process improvements (Kaizens) needed at the call center on a frequent basis

- Spearhead various Quality/Business Excellence interventions at HO.

Person Specifications :

- Full Time MBA and Six Sigma Certification is must.

- Looking for Business Excellence professionals with experience in Call Center/BFSI/ Insurance Industry.

- Our Client clearly understands & values the worth of an eligible candidate for this position. Therefore salary will not be a constraint for the right candidate.

If you think that you are fit for the position, please apply with your updated copy of resume with your contact details or can directly get in contact on 9223328542.

P.S. - In case you are currently working with one of our current clients, then we will not share your candidature ahead.

Reekita Desai
Research Associate
Mobile: 9223328542.
RIGHTMATCH HR SERVICES PVT. LTD