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Manager at Belhem India Pvt Ltd
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Manager - Business Excellence - CRM (5-12 yrs)
Brief Objective of the Role: This individual must have excellent problem-solving skills and be able to demonstrate how they are applied within a global support environment. Excellent communication skills are a must for this position. Functional skills should complement the problem solving and communication skills to deliver a highly effective individual who is capable of adding real value individually and through a team. Candidates must be demonstrating a willingness to learn new technologies and business processes as required.
Key Objectives and Key Results
Implementation of CRM for end-to-end business processes
Major Responsibilities:
- Design processes for scalability and obtain sign-off from business owners
- Create and maintain documentation for sharing business requirements with the tech team
- Liaise with internal/external technical partners for the implementation of business requirements
- Perform user acceptance testing in coordination with users
- Liaison with business users for knowledge transfer, support or development queries
- Provide regular progress updates to the functional manager/ team lead.
Skills Required:
- Should demonstrate an ability to quickly learn new technology and apply their learning into practical use.
- Knowledge of project lifecycle, particularly technical specification, development and test phases
- A proactive approach to implementation and problem resolution
- Strong written and verbal communication skills
- High level of drive to meet aggressive deadlines and targets
- Ability to execute a role with a high level of autonomy, seeking guidance and approval as appropriate
- Team player; able to build strong relationships with other project team members, vendor resources and contacts across other in-house systems
- Adaptable: Ability to prioritize, be flexible and respond to changing environments
- Past experience of handling CRM implementation will be an added advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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