16/07 Amrita Chakraborty
Consulting Partner at InnoQuest Consulting

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Manager - Business Excellence - Black Belt - BPO (8-12 yrs)

Chennai Job Code: 593981

A reputed BPO client.

Roles & Responsibilities:

- Responsible for working on streamlining processes and continuous improvement across processes contributing to CSAT & gross margin

- Process mapping, identifying and implementing process performance matrix

- RCA for customer complaints and ensuring timely response to the customer

- Lead project meetings and work with all stakeholders to ensure project is completed with timelines.

- Identify interdependencies of the project, determine other requirement, roles and approvals required and work upon them

- Ensure smooth integration and implementation into other routine production processes where applicable

- Expected to drive continuous improvement of various process quality, turnaround time, and delivery performance by working closely with cross-functional teams for the delivery to enhance business growth by improving bottom line

- Drive change management through stakeholder management and influence business improvement objectives for the vertical

- Drive Customer Centricity and Process Excellence within the Organisation, by engaging with employees at all levels

- Define and assist in identifying improvement projects through data analysis, metrics review and process walkthroughs

Eligibility Criteria

- Should be Six Sigma BB Certified from reputed institutes like ASQ, ISI, Benchmark etc.

- Project experience is mandatory, should have completed at least 5-6 projects in service industry.

- Candidates should be in Process Excellence (PEX)/Service Excellence (SE)/Operational Excellence (OE)/Delivery Excellence (DE) Team doing process improvement role for at least 6-8 years.

- Should have good communication and capable of Training employees on Six sigma/LEAN/PDCA and drive Kaizen across organization.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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