Eligibility Criteria:

- Should have worked in the business development role for online assessment products for at least 3-5 years.

- Bachelor's degree/PG level or equivalent in business administration.

- Should have worked with any of the 5 companies - Aptech, Sify, TCS, NSEIT or Satvat. (preferable) or other educational entities in the nation.

- Should have local connect with various logistic vendors.

- Should have Sales/ BD experience as well to pull off sales closures.

Roles and Responsibilities

- Build and maintain new clients for the company. ( 90% of the job includes BD work)

- Ensure all testing activity is conducted in accordance with all relevant policies and procedures.

- Conduct self-audits on an ongoing basis. Contribute to the refinement of policies and procedures

- Provide input to Quality and Compliance related projects and initiatives.

- Report any issues related to Country Manager / Regional Manager and other key parties as necessary.

- Manage the provision of training and support to 3rd Party test centres as required.

- Results in Integrity Policy for test centre is updated on a proactive basis.

- Assist the Regional Manager with the development of policies and issues regarding risk management/security to ensure centre compliance with security policy and procedures.

- Develop annual budgets and forecasts in consultation with the CM / RD.

- Manage the budget for testing in locations, including test revenue and all associated direct costs and expenses.

- Provide regular management and financial reports as required.

- Provide statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets.

- Continually monitor test day availability and capacity to ensure centres meet current demand.

- Increase referral partner network, third-party centres / Owned centres where there is an opportunity to win market share and expand.

- Coordinate with Regional Marketing team and Central Operations to ensure all test centres related information stated on/offline mediums and systems are updated on a proactive basis.

Identify vendors and service providers that can reduce the administrative workload for the team while enhancing value for money.

- Lead and manage the planning and execution of any commercial project in consultation with CM / Regional Manager.

- Manage testing operations to ensure optimal efficiency.

- Ensure all test candidates sitting tests within Test Centres receive exemplary customer experience at every contact point before, during and after sitting the test.

- Ensure each staff members involved in testing have received the appropriate training in customer service.

- Manage the escalation of any customer complaints.

- Respond to all internal and external customer requests in a timely and appropriate manner.

- Establish, maintain and enhance relationships with internal and external customers.

- Ensure customer services/front of house team have updated FAQs/information for dissemination to customers.

- Project-related risks and mitigation measures are brought to the notice of the Country Manager/Regional Manager on a proactive basis.

- Ensure third party centres relationship is strengthened and maintained on a proactive basis.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.