Recruitment Specialist at Genetic Callnet Consultancy Pvt. Ltd.
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Manager - Business Conservation - Renewal Collection Operations - Insurance Call center (4-7 yrs)
Manager - Business Conservation (Insurance Industry)
Renewal Collections :
- Banca Premium collection management
- Drive renewal collections with Channel and Partners
- Drive Call center for renewal collection
- Achieve renewal collection target for organization
- Drive specific campaign for renewal collections
- Analyse portfolio and drive collection on targeted base
- Data to interpreted for further action
- To engage with HNI customer for renewal collection and query resolution
- To meet HNI customers
- Resolve customer queries and grievance related to collections
- Reviewing collection strategy for better output
- Support collection MIS management
Partner Engagement :
- Drive renewal collection through partner and internal sales team
- Provide data analysis and red flag areas to improve on renewal collections
- Effective engagement with channel partner hierarchy like branches, banca assurance managers, cluster heads, reginal heads
- Support on customer grievance and queries
- Support partner collections team
Internal Stake Holders :
- Handling of customer & sales queries
- Invoice Processing through vendor management / finance
- Support IT development for system enhancement
- Process review in accordance with audit and regulatory compliance guidelines
- Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction
- Review system changes for process improvement
- Preparation of presentation on process/ subject as per management requirement.
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