Upgrade to Pro Member
SEO Analyst at Vervenest Technologies Pvt Ltd
Views:442 Applications:85 Rec. Actions:Recruiter Actions:60
Manager - BPO Operations - Call center (4-7 yrs)
Roles and Responsibilities :
- Prepares call center performance reports by collecting and analyzing call agents' data.
- Evaluates individual performance reviews and overall team effectiveness with upper management.
- Helps call agents with challenging customer service issues.
- Monitors team performance and provide tools if necessary.
- Determines call center operational strategies by evaluating team results and objectives.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Meets financial targets by estimating performance requirements and preparing annual budgets.
- Presents monthly and annual call center action plans and objectives.
- Collect and analyze statistics (sales, costs, customer service metrics, etc.)
- Evaluate performance with key metrics (client-defined SLAs.)
- Develop objectives for the process day-to-day activities
- Excellent communication skills in Kannada and English..
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
