SEO Analyst at Vervenest Technologies Pvt Ltd
Views:466 Applications:90 Rec. Actions:Recruiter Actions:61
Manager - BPO Operations - Call center (4-7 yrs)
Roles and Responsibilities :
- Prepares call center performance reports by collecting and analyzing call agents' data.
- Evaluates individual performance reviews and overall team effectiveness with upper management.
- Helps call agents with challenging customer service issues.
- Monitors team performance and provide tools if necessary.
- Determines call center operational strategies by evaluating team results and objectives.
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Meets financial targets by estimating performance requirements and preparing annual budgets.
- Presents monthly and annual call center action plans and objectives.
- Collect and analyze statistics (sales, costs, customer service metrics, etc.)
- Evaluate performance with key metrics (client-defined SLAs.)
- Develop objectives for the process day-to-day activities
- Excellent communication skills in Kannada and English..
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.