Our Client is a well established large reputed brand in IT/ITes managing International and Domestic business. For its expansion for New Business, they are looking for a dynamic Manager Operations for their BPO division to manage a Financial process - Managing an average span of 150 plus FTE's. - Client, Customer &amp; People Management. - Drive Performance in the team to achieve KPI's. - Manage the daily team activities and operations. - Drive Team adherence and manage to schedule. - Managing Escalations (Internal &amp; External) - Run reports &amp; conduct a thorough analysis of the missed KPI's &amp; draw an effective action plan. - Drive Continuous Improvement projects by use of kaizen &amp; Lean practices. - Performance management and appraisals of the team. - Conduct weekly reviews &amp; present an action plan to the Management. - Conduct one on one, skips with the team. - Feedback and Coaching. - Knowledge management for the team and quality control. - Apply performance management strategies - action plans, BQ planning. - Responsible for people/ employee career development. - Manage Data Analytics and Data Churn - Manage Dialing Strategies and manage resource utilization (Should be able to design dialing strategies for better penetration depending on the customer behavior and product) - Initiate improvement projects and drive efficacy - Sales skills (should have smart sales techniques basis the products and customer behavior) - Target oriented approach and should display various approaches to achieve the targets and drive them within the team Education &amp; Experience - Graduates/Postgraduates - 3 / 4 years of experience as an Assistant / Deputy Manager in managing a BFSI sales &amp; telemarketing account - Minimum experience of 7 years in BPO Salary Offered : 10-12 LPA

Pune

Manager - BPO Operations -  BFSI 

Manager - BPO Operations -  BFSI  ,Job Description for Manager - BPO Operations -  BFSI  in Simply People in  Pune for (7-9) years of experience. Apply Now!

Job Description for Manager - BPO Operations -  BFSI  in Simply People in  Pune for (7-9) years of experience. Apply Now!