Job Location : Mumbai

Job Description

This position will be responsible for managing all card related, risk & fraud services.

Responsibilities:

- Manage the payment processing function and supporting business metrics and indicators for a best in class payments service

- Serve as the escalation point for payment issues, card issues, fraud issues etc. and work closely with the payments and front line teams to quickly resolve them

- Ensure adequate controls are maintained with regards to regulatory compliance

- Perform User Acceptance Testing and ensure requirements are understood and implemented as requested

- Understanding of fraud prevention domain especially in banking domain

- Understanding of fraud detection and its evolution within the digital ecosystem

- Liaising/managing relationships with Processors and BIN sponsors (with experience on both VISA and MasterCard)

- Manage Debit Card, Wire, ACH, and Alternative Payments vendor relationships, and work with vendors to optimize customer experience and authorization rates, ensure adherence to service level agreements

- Identify and drive initiatives to prevent and reduce losses related to customer verification, billing and payments

- Ensure timely and professional communication with internal and external customers to minimize losses in all business lines

- Support Audit and Compliance as needed

- Partner and influence development of strategies around Payment Operations technologies

- Evaluate, recommend and develop new strategies and more efficient processes related to Payment Operations

- Identify, justify and support new projects related to the overall improvement of Payments

- Operations, serving as a key stakeholder for all aspects of Payments project life cycle (design, development, testing and implementation)

Skill and Requirements:

- 5Y experience in a regulated Fintech firm or Bank (ideally under FCA regulatory environment)

- Card experience and key stakeholder within the company for the card product

- Great understanding of schemes (VISA / MasterCard) and settlement process in Europe

- Full understanding of chargeback process

- Good understanding of Fraud and fraud rates within schemes

- Experience in launching a card product (ideally in international Fintech environment)

- Understanding of settlement process in Australia, Singapore and USA

- Experience in liaising/managing relationships with Processors and BIN sponsors (with experience on both VISA and MasterCard)

- Work with various cross-functional teams and individuals across the organization to develop appropriate solutions

- Can persuade internal and external stakeholders to make client solutions a priority

- Analyzes both successes and failure for clues to improvement

- Excellent written and oral communication

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