08/01 Ranjana Garg
HR Consultant at Sapphire Management

Views:3337 Applications:372 Rec. Actions:Recruiter Actions:52

Manager - Backend Operations - Logistics Firm (0-5 yrs)

Mumbai Job Code: 651666

Job Description :

- Provide day to day planning and tracking support to field operations to ensure efficient and effective operations

- Deliverables include daily order estimations, customer to delivery fleet mapping, daily SLA reports, customer experience analytics etc.

The role would require the candidate to perform the following tasks :

- Lead a team of operations executives and MIS executives to deliver daily deliverables

- Device and use scalable methods to plan every day order mapping to field executives, using best of the technologies available in the market

- Optimize for high probability of meeting the SLAs in the plans made above

- Responsible for maintaining day to day operational metrics at multiple levels and performing critical analysis on the day's performance

- Ensure that the escalation matrix is implemented for breach of SLAs at various nodes of supply chain

Desired Candidature :

- Graduate from premier Institute with exemplary analytical skills

- Provide day to day planning and tracking support to field operations to ensure efficient and effective operations

- Deliverables include daily order estimations, customer to delivery fleet mapping, daily SLA reports, customer experience analytics etc.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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