Manager/AVP - KYC & Operations

Role & Responsibilities:

- Successfully manage a team within the periodic renewals space consisting of 10+ members and to be fully accountable for the consistent delivery of the team on quality, through-put and other BAU & adhoc requirements

- Is an SME (subject matter expert) on the KYC domain and process

- Pro-actively manage the aging of cases and assist to resolve complicated cases

- Manage relationships with Sales, On boarding and Compliance to ensure timely collection of documentation and completion of due diligence

- Identify, escalate and mitigate risks which are associated to BAU processing.

- Daily monitoring & report of MI / KRI.

- Built connect with the team locally and globally.

- Partner with the regions to successfully manage & where required transition activities

- Develop strong domain knowledge for self and the team in

- Identify, communicate / nominate per training needs for the team.

- Participate & execute / manage key projects as part of KYC & Operation initiatives.

- Is familiar with change management and looks to build efficiencies within the process

- Ensure all KYC queues / tasks are complete and reported periodically.

- Develop capabilities within the team be able to make KYC team successful

- Understand regulatory requirements & policy changes from KYC perspective and articulate the same for the team with the required procedural changes.

- Understanding risk and controls, legal and compliance requirements

- Cross train / globalize the processes within contributing towards efficiency, quality and 24- 5 support model.

- Manage local and regional escalations / queries ensure zero impact on KYC deliverables.

- Represent team daily / weekly meets with regional stakeholders, project teams and Compliance

- Participate and manage SOX & internal / external audits successfully.

Skills, experience, qualifications and knowledge required:

- Bachelor's / Master's degree in business/ related discipline or equivalent work/training required, professional qualification in KYC / AML such as CAMS is a big plus

- Strong AML / KYC / CDD / EDD experience

- 6 - 10 years- experience in Quality Assurance, Audit including strong operational control capabilities, sound knowledge of QC and Production Management tools, Planning & Project management skills and a proven track record in delivery

- Proven experience in an Investment Bank within a Compliance/KYC team

- Good understanding of MiFID categorization

- Self-starter who can work under pressure to a high level of accuracy

- Outstanding analytical skills with the ability to understand business functions and processes swiftly

- Good at multitasking and managing a high number of priorities

- Exceptional communication, conflict management and negotiation skills

- Minimum 10 years of work experience preferably in KYC

- Program / project management skills desirable

- Strong communication, people & project management expertise.

- Sound understanding of the risk & control aspects from KYC perspective.

- Should have people management experience

- Understanding of regulatory requirements such as Mifid, FATCA, Dodfrank, regional specifications from KYC perspective.

- Should have managed / been part of a KYC team which involves execution of KYC for multiple regions