Manager/Assistant Manager - IT Operations Support - Passive Infrastructure

We are looking for a Operations Support Manager (OSM) for our client with a Pan India footprint based at Karnal.

Job Details :

Location : Karnal

Grade : Manager/AM

Division : O&M

Reports to : Region O&M Head

Work Timings : 9AM-6PM however candidate must be flexible and open to stretch / 5 days

Experience : Minimum 6+ years' experience

Education : MCA/BCA/BTECH+ MBA

Knowledge Required : Contract Understanding and Execution

Principal Purpose of the Job:

- Responsible for Data (Descriptive Analysis, Prescriptive Analysis, Customer KPI's and Performance reporting).

- Providing Actionable and Data Analysis to Head O&M.

Principal Accountabilities:

1. MIS Management:

- Ensuring timely circulations of daily/weekly/monthly reports and dashboard to internal and external customers

- Provide proactive inputs to the region O & M team to prevent site outages and maintained uptime

- Highlighting High Risk sites to the field team based on the alarm trend

- Adhoc reports/Analysis and Reporting

- DSS and Other Tools for Reporting enhancements

2. Database Management:

- Responsible for database accuracy (Technician/on role manpower /Other geographical info etc.)

- Supporting the team on new sites/technology update

3. Audit & Compliance:

- Understanding of current policies and standards and track any changes in these documents\

- Internal audit of partners

- Identifying Training needs and imparting Training on new technology /process

- Region usage compliance of all reports /dashboards

4. Performance Reporting:

- Generation of daily, Weekly and monthly online and offline reports

- Generation of management dashboards

- Calculation and verification of PLI for O&M team and communicate to stakeholders

5. Competence Development:

- Ensuring ITTA module training to all engineers

- Increase the technical capabilities of all engineers through various Knowledge Sessions

- Regular Review the performance of the team and support them for 100% quality output and productivity

If the above role excites you, Kindly share your updated Photo resume with the below mentioned details -

Age
CCTC
Minimum joining period
Relevant experience