Co-Founder at Mantras2Success Consultants
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Manager/Assistant Manager - Fulfillment Operations - eCommerce (2-5 yrs)
We are looking for a true techno-commercial individual who is excited to take up new challenges. The incumbent will be expected to own order fulfillment operations for key clients end-to-end.
Role Responsibilities :
- Acknowledge and supervise processing of customer purchase orders and schedules within defined TAT
- Ensure orders are placed to relevant supply partners, maintaining quality and pricing standards
- Align pickups and ensure adherence to committed pickup dates.
- Follow up rigorously to ensure orders are fulfilled on time in Full by supply partners
- Coordinate with Warehouse team and ensure timely deliveries to Customers with accurate supporting documents
- Minimize and manage returns/Rejections: close all registered cases within stipulated time-frame.
- Keep track and Report key metrics related to order fulfillment daily
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