Manager/AM - Learning & Development/Talent Development - ITES/KPO/Big4

Designation: Manager/AM - Learning & Development/Talent Development - ITES/KPO/ Big4

Location: Bengaluru/ Mumbai.

Role:

- Work with L&D Leader to create strategies with an emphasis on customer relationships to market new L&D products and solutions

- In collaboration with Learning Leader, create and execute Service Line-specific partnership strategies for the L&D function

- Oversee the day-to-day L&D operations and L&D budget utilization across locations and service lines

- Provide leadership to ensure appropriate and adequate staffing of the L&D function, taking leadership to ensure that professionals with the required credentials, experience, and fit are recruited to fill positions that open up in the L&D function from time to time

- Collaborate with service line leaders, represent L&D, understand their business requirements, and propose appropriate learning solutions at the level of service lines

- Plan, lead, participate in, and deliver on national and global projects with cross-location teams

- Deliver workshops on topics based on needs that come up from time to time, including leadership, teaming, innovation, change management, and any specialized topics across locations

- Work with key stakeholders including other centres, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs

- Lead and participate in Global projects to bring about best practices and standardization

- Play a key role in contributing to L&D goal setting and management

- Set goals and conduct performance appraisals for team members

- Drive Senior Leadership training initiatives across centres

- Assist and support wide L&D Leader with new projects and initiatives

- Work with L&D Leader to design L&D long-term strategy

- Work with L&D Leader to design the L&D organization

- Support L&D Leader with new projects and initiatives

Essential skills required

Education / professional qualifications

- Graduate & Post Graduate in any discipline

Experience

- Minimum 10 years of professional experience of which at least 8 in the L&D function of a large corporation

- Stand-up facilitation experience of at least 6 years

- Strong experience in managing projects

- Have excellent written and spoken English skills

Behavioral/team skills

- Demonstrate an expert working knowledge of L&D concepts, theories, and processes

- Have a working knowledge of MS Excel and MS PowerPoint

- Possess exceptional and demonstrable presentation and facilitation skills and have experience handling audiences from multiple functions and from entry-level to middle and senior management

- Possess outstanding interpersonal, customer service, and relationship-building skills