Dealer Service operations and management: - Knowledge of dealer service process & standards - Develop & Implement highest possible of service standards at dealership for enhanced customer service. - Develop service process and guidelines for dealer operations - Development, management & monitoring of service KPIs for dealer operations. - Coordination with dealership for overall profitability, better services and improved customer satisfaction - Planning & execution of promotional schemes / service campaigns for Service products for customer retention and service business improvements. - Dealer facility monitoring and improvement e.g. layouts, furnitures, signages uniform etc - Define standards for dealer facility including Business planning and management: - Business Planning, Forecasting and Management reporting of aftersales KPIs - Define Strategies and drive after sales revenue target for parts, collision repair, accessories and other revenue streams including existing and new business. - Exhaustive knowledge of development & operations of DMS, digital implementation in service area. - Should have great analytical skills to built reporting & monitoring structure - Vendor tie-ups for dealer infrastructuree.g. tools, equipment- s, consumables etc Reporting and Budget Management: - Set up systems for management reporting for customer service business to management. - Monitor and control Budget for Tie up expenses with support of Finance. Set up systems for payment control within stipulated timelines. - Overall Budget management for after sales function - Dealer Team Mentoring and Development: - To Foster and develop dealer manpower towards improvement productivity and efficiency. - Synergize with after sales field service team for implementation of service standards

Gurgaon/Gurugram

Manager - After Sales Planning & Operations - Auto 

Manager - After Sales Planning & Operations - Auto  ,Job Description for Manager - After Sales Planning & Operations - Auto  in Bridging Gaps in  Gurgaon/Gurugram for (13-18) years of experience. Apply Now!

Job Description for Manager - After Sales Planning & Operations - Auto  in Bridging Gaps in  Gurgaon/Gurugram for (13-18) years of experience. Apply Now!