20/12 Sangeeta
Assistant Manager at Bridging Gaps

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Manager - After Sales Planning & Operations - Auto (13-18 yrs)

Gurgaon/Gurugram Job Code: 646118

Dealer Service operations and management:

- Knowledge of dealer service process & standards

- Develop & Implement highest possible of service standards at dealership for enhanced customer service.

- Develop service process and guidelines for dealer operations

- Development, management & monitoring of service KPIs for dealer operations.

- Coordination with dealership for overall profitability, better services and improved customer satisfaction

- Planning & execution of promotional schemes / service campaigns for Service products for customer retention and service business improvements.

- Dealer facility monitoring and improvement e.g. layouts, furnitures, signages uniform etc

- Define standards for dealer facility including

Business planning and management:

- Business Planning, Forecasting and Management reporting of aftersales KPIs

- Define Strategies and drive after sales revenue target for parts, collision repair, accessories and other revenue streams including existing and new business.

- Exhaustive knowledge of development & operations of DMS, digital implementation in service area.

- Should have great analytical skills to built reporting & monitoring structure

- Vendor tie-ups for dealer infrastructuree.g. tools, equipment- s, consumables etc

Reporting and Budget Management:

- Set up systems for management reporting for customer service business to management.

- Monitor and control Budget for Tie up expenses with support of Finance. Set up systems for payment control within stipulated timelines.

- Overall Budget management for after sales function

- Dealer Team Mentoring and Development:

- To Foster and develop dealer manpower towards improvement productivity and efficiency.

- Synergize with after sales field service team for implementation of service standards

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