Manager - Accounts Receivable - eCommerce

Employer : Leading E Commerce Company

Profile : Manager- Accounts Receivable

Job Location : Hyderabad

Job Description :

The successful candidate will be aligned with our Finance Operations - Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Application process where in you need to have extensive knowledge and ability to lead and manage the team of 20 to 25 analysts that perform day-to-day operations, while maintaining SLAs. 

You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, taking escalation calls from customers, etc. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include (but not limited to) following :

- Lead & manage a team of 20-25 analysts/SME's

- Respond to customer queries & escalations through call and/or email

- Design and Drive Process Metrics/SLA- s

- Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer accounts

- Perform QC and conduct refresher trainings with the team on best practice sharing

- Perform complex reconciliations on customer payments

- Highlight and address issues with the technical teams related to the discrepancies with the ERP system

- Support data analysis, process re-engineering, automation & standardization through Six Sigma Methodology

- Closely work with the key stakeholders across geographies

- Ensure daily/monthly SOX controls on bank reconciliation

- Manage change and drive team to success

- Ensure SOP's are kept up-to-date