Management Trainee - Sales/Client Management - Recruitment Services (0-1 yrs)
Note: This is a client-facing target-based role
You'll Be Improving & Responsible For :
Customer Onboarding and Adoption:
- Onboarding to engagement lifecycle .
- Educating and Advocating about ease of adoption and timely customer touch points.
- Ensuring Backend delivery team and Account Management is aligned.
- Ensuring Low touch but a high trust experience to hit the first success milestone on every recruiting success through platform.
- Improve Recruiting Efficiency through engagement mechanisms and process driven approach.
- Driven Engagement through empathy.
- Proactiveness in each phase of Adoption to success lifecycle
- Serve as the voice of the customer and provide internal feedback to product, tech and the content team resulting in a holistic user offering
Customer Success :
- With Renewals and incremental revenues
- Drive the Customer Delivery lifecycle in partnership with Account Leads/Delivery Leads.
- Owning Accounts' revenue and adoption success metrics
- Be a conduit between the Client and Delivery Ecosystem to driven the success of the platform and recruiting operations through platform.
- Following right frameworks of achieving regular success metrics of clients by creating "Wow" experience each time
Customer Retention:
- Successfully manage Spottabl's customer retention program to renew accounts at high
- Reduce the risk of churn with each client account, each delivery transaction.
- Grow average deal value per account
- Follow regular engagement mechanisms to effectively know overall recruitment needs and current practices of the customers; advise them on leveraging Spottabl's features to guide them on cost and time efficiency solutions time to time.
Your Academic Qualifications :
- Graduation in Engineering/ Computers/ Information Science or similar will be highly valued and will be relevant.
- MBA / PG in Business Administration from reputed institutes will be highly appreciated.
- Sales, Marketing, Operational and Business Strategy education background
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