Team Leader - Sourcing at ACH Management Consultant Pvt Ltd
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Management Trainee - FMCD (1-2 yrs)
Key objectives of the position -
- Being a key player in the central operations driving reliability, cost and customer delight.
- Lead and deliver projects focused on improvements in Response and Resolution.
- Innovate to deliver a world class on boarding experience
- Contribute to the evolution of our product strategy, planning & measurement systems.
- Design Service Delivery Processes & Policy development
- Customer Retention/ Churn Management Planning
- Run regular Service Network Performance Reviews
- Conduct quarterly roadshows for partners and area managers focused on continuous improvement basis insights from customer feedback
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