Mall Head

QUALIFICATIONS : Graduate in Hotel Management / Post Graduate in Management

EXPERIENCE : 15 - 20 Years of relevant experience preferably in hotels, shopping malls, retail chain.

ROLE : This is a leadership position & the incumbent will be responsible for a key portfolio of managing the Mall at the Sahar International Airport, Mumbai. He/she will be responsible for driving EBITDA, Operational Excellence and Customer satisfaction in mall services.

KEY ROLES & RESPONSIBILITIES :

- Responsible to achieve budgeted EBITDA.

- Responsible for the overall sales consumption of the Mall.

- Responsible for the day to day management of the Mall.

- Provide excellence to multiple operational functions viz. operations, security, engineering, marketing and accounts.

- Devise an asset management program for the Mall. Ensure the company assests are being used in the most efficient manner, enhancing its profitability. Devise annual plans & budgets on up gradation or replacements; determine the worth of unused assests and areas where investments might help operations.

- Adhere to the CAPEX Budgets with respect to amount, specifications and time.

- Analyze, evaluate and report performance of the Mall periodically.

- Lead marketing and carry overall responsibility for attracting footfall

- Devise marketing strategies to counter competition and attract customers with unique value propositions.

- Engage with communities and catchment

- Provide leadership to direct and indirect employees ensure they are motivated and connected to the company.

- Manage Retailers, vendors/ agencies, contractors and government / local bodies

KEY SKILLS :

- Sound understanding of business and a quick learner

- Good commercial skills.

- Strong customer service orientation.

- Should be a team player with good communication and negotiation skills.

- Should understand and have experience in marketing and brand communication, campaign management

- Please look at someone from Hotels Background (Except person currently working with Marriott).

- Person must come from F&B background and should currently be handling multiple chain of restaurants under them.

- Can look at YUM Restaurants, Food haul, and similar chains.

- Person who was in hospitality earlier and now with a large Mall is a perfect fit.

- Female candidate is preferred but if we find some male candidate good for the role then great.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.