MakeMyTrip.com - Deputy Manager/Manager - Customer Command Team

- Achieve growth and hit sales targets

- Design and implement a strategic business plan that expands company's customer base. Repeat and referral.

- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

- Build and promote strong, long-lasting customer relationships with outsource and in house teams and understand their needs.

- Present sales, revenue and expenses reports and realistic forecasts to the management team- P&L drive.

- Identify emerging markets and market shifts while being fully aware of new products and competition status

- Driving customer experience and NPS.