10/01 Noopur Walia
Talent Acquisition at MakeMyTrip

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MakeMyTrip.com - Branch Head - Business Development/Sales (4-6 yrs) Premium

Chennai Job Code: 652204

Job Title: Branch Head

Function: Business Development/Sales

Band: Deputy Manager

Location: Chennai

CORE PURPOSE OF THE JOB:

The person is responsible for business development, selling of Holiday products & packages. Overseeing the smooth & efficient running of the branch and any satellite branches within the area.

AREAS OF RESPONSIBILITY:

- To promote and market the holiday business, including sometimes away from the branch location.

- Managing & motivating staff to meet targets, thus ensuring the profitability of the branch.

KEY RELATIONSHIPS :

Internal (i.e. colleagues, other business units) :

- Regularly provide feedback on branch & staff performance and to take direction.

- Dealing with staff welfare, disciplinary matters, and grievance.

- Coordinating with central functions and cross-functional teams.

External (i.e. suppliers, customers, service providers) :

Dealing with customer inquiries, interacting with customers & dealing with customer escalations. Liaising with travel partners, corporate customers & local regulatory authorities.

QUALIFICATION AND EXPERIENCE :

EDUCATIONAL QUALIFICATION: Graduate/Post Graduate With experience in Travel/Holidays & Team Management.

COMPETENCIES REQUIRED :

FUNCTIONAL COMPETENCIES :

- Possess strong leadership skills, managing teams & people, understand regional workforce trends.

- Proficient communication skills & conversant in local language.

- Ability to provide high impact performance feedback.

- Advocating organizational changes, developing & keeping top talent.

- Possess good destination & holiday product knowledge.

- Ease with working with numbers, data analysis, problem-solving & strategic planning.

Behavioral COMPETENCIES :

- Ability to work in a team, take initiatives, motivate others & lead others by example.

- Confident, analytical and has problem-solving abilities.

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