MakeMyTrip - Analyst - Risk & Loss Prevention

Risk & Loss Prevention

About the Function :

The Fraud and Risk Analyst will primarily be responsible for working with the team to ensure that daily service level agreements are met in by reviewing transactions within GO-MMT products and services to identify fraudulent and/or suspicious activities. Analysts are responsible to review and investigate alerts through fraud engine and also, establish reporting and recommendations on improvements areas through analysis and provide ongoing recommendations and results of current high risk behaviors and alerts based on the trends.

About the Role :

The incumbent will be a part of Technology Development team. He/she will responsible for real-time Fraud/Risk control, Loss Prevention and monitoring/review of multiple processes i.e. Financial Services, Exception Management, and Promotions etc.

What are you required to bring to the team :

You should be able to consistently build internal working relationships to become efficient in fraud mitigation and problem-solving. Apply a base of knowledge that arise, identify, and resolve exceptions to policies and professional standards in a timely manner. Constantly, keeping up with fraud trends and the tools available in the system.

What will you be doing :

- Analyse & Monitor real time queues and identify high risk transactions within the business portfolio.

- Identify fraudulent transactions and cancel them from further processing.

- Resolve queued transactions within the service level agreements to reduce potential revenue losses.

- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

- In hand experience of fraud detection tool like Cybersource, and make recommendations for rule changes.

- Working Knowledge of SQL and SAS is required.

- Conduct periodic reviews of all existing rules and parameters set in the fraud monitoring tool as well as manual practices or processes followed by the team and assess the effectiveness.

- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

- Determine existing fraud trends by analysing accounts and transaction patterns.

- Identify system improvements to prevent misuse/fraudulent activities by analysing the root causes and loopholes in the process and system.

- Publish overall activity and Fraud management reports to Manager.

- Manage and lead a team of employees by monitoring team performance and report on metrics.

- Listen to team members feedback and resolve any issues or conflicts.

- Conduct training for New Joiners.

- Discover training needs and provide coaching to the team.

Qualification & Experience :

- B.COM/M.COM

- 4-6 Years of exceptional past experience in real-time Fraud/Risk control and Monitoring with team management experience, SQL, Advanced Excel and relational databases

Key Success Factors for the Role :

- Familiarity with BI technologies (e.g. QlikView, Microsoft Power BI, Tableau, SAS, VA) - Preferred but not mandatory

- Strong data mining / analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy

- Good communication & writing skills

- Excellent Analytical mind to investigate disputes in detail

- High on energy, team player coupled with a great attitude