Magicpin - Manager/Senior Manager - Voucher Operation

- Work with leadership team to improve customer experience.

- Ownership of design and execution of key processes including customer support, ticket resolution, merchant training, quality checks, client payments.

- Co-ordinate between multiple departments to resolve voucher queries and maintain the smooth functioning of defined processes.

- Meet targets on voucher business set by the leadership team

- Manage the team to ensure execution and delivery of the key projects

KNOWLEDGE AND SKILLS:

- 4-5 years of experience of working in Operations role, preferably handling a team of 6-8

- Proficient in MS Excel and have a working knowledge of SQL/Freshdesk

- Adept at queries, report writing and presenting findings.

- Good communication skills to deal with partners.

- Should be flexible enough to adapt to any changes.

- Should be process oriented and have the strong work ethic.