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Assistant Manager HR at magicpin
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Magicpin - Manager/Senior Manager - Voucher Operation (4-5 yrs)
- Work with leadership team to improve customer experience.
- Ownership of design and execution of key processes including customer support, ticket resolution, merchant training, quality checks, client payments.
- Co-ordinate between multiple departments to resolve voucher queries and maintain the smooth functioning of defined processes.
- Meet targets on voucher business set by the leadership team
- Manage the team to ensure execution and delivery of the key projects
KNOWLEDGE AND SKILLS:
- 4-5 years of experience of working in Operations role, preferably handling a team of 6-8
- Proficient in MS Excel and have a working knowledge of SQL/Freshdesk
- Adept at queries, report writing and presenting findings.
- Good communication skills to deal with partners.
- Should be flexible enough to adapt to any changes.
- Should be process oriented and have the strong work ethic.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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