Magicbricks.com - Operations Lead - Home Loan & eAuction Vertical

Vertical: BFSI

Products: Home Loan and eAuction

- People Management Client Management Process & Service Delivery

- Sourcing and Hiring Empanelment of clients Process Training

- Team monitoring and performance management (Productivity, Quality, adherence etc) Client Onboarding Quality Control

- Attendance and Leave Management Client Relationship (interacting with new and existing clients); interacting with Branch Managers/Credit team of Financial institutions Reporting - Daily lead sharing with clients, maintaining related reports/data

- Coaching Regular Client Calls/meeting Managing, delivering and improving all Call Centre metrics

- Client Training of Auction Platform/process Lead generation for HL

- Client invoicing Lead follow-up with partners for Home Loan and Auction

- Co-ordinate with internal teams - Product, MIS, Technology, Content, HR, Internal Ops team, Legal, Finance, CET, Sales

- Manage the end to end eAuction product including the inbound number