MagicBricks - Product Manager - Call Centre

The JD is as follows-

- To improve customer experience.

- Ensuring NPS and C-SLAT Increase by enabling them through better tools and technology.

- Implementation of CRM to solve problems.

- Improvement on what goes on our platform (pictures) in an automated way.

- Maintaining dashboards

- Call center operations

- helping in the backend process and the working with the helpdesk very closely

- Know customer needs through research and market data

Develop product lines and appraise new ideas for market viability

Assess competition by comparing products