Job Summary : This role will execute the objectives set by the organization for the SCM operation team in Chennai for Europe/ Asia/ Americas/ Global Accounts for Import /Export /SCM operations/ operation tower. Focusing on delivering superior customer experience and drive profitability of the business handled. Key Responsibilities : - Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner's mindset. - Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely &amp; Accurate deliverables. - Monitor and help improve the end customer KPI resulting in customer delight. - Maintain a pro-active approach on Customer Engagement at Leadership level. - Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the Customers. - Work closely with the Transition team in taking on the newly migrated task and to establish KPIs for new business off shored. - Practice the Operational Excellence (OPEX) way of life in delivering towards the end customer goals. - Focus on continuously improving the End to End process to improve internal efficiency as well as end customer experience. - Improve team productivity by constantly looking for areas for improvement and efficiency; Maximize productivity by reducing idle resources in the process through multi-tasking. - Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on - Voice of Customer- feedback /proactive analysis of operational efficiency /effectiveness. Key Requirements: - Thorough understanding SCM knowledge - Graduate degree from university with a degree in logistics and/or business administration - Minimum 9+ years relevant experience of logistics or shipping with minimum of 4 years in a leadership position - Basic knowledge of capacity management/preparing staffing plan - Experience working in a global business environment, including cultural aspects - Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure - Capacity to handle change, stay open to different ideas and support for positive change - Understand work in an agile manner, High analytical / problem-solving skills - Strong Process and people leadership skills - Proactive leader with customer service mindset - Large scale improvement (standardization and process capability) implementation experience

Chennai

Maersk - Team Manager - Supply Chain Management 

Maersk - Team Manager - Supply Chain Management  ,Job Description for Maersk - Team Manager - Supply Chain Management  in Maersk in  Chennai for (8-14) years of experience. Apply Now!

Job Description for Maersk - Team Manager - Supply Chain Management  in Maersk in  Chennai for (8-14) years of experience. Apply Now!