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02/07 Anindita
HR at Maersk

Views:259 Applications:74 Rec. Actions:Recruiter Actions:0

Maersk - Senior Agent - Customer Experience - Landside Transportation (3-7 yrs)

Mumbai Job Code: 945393

Maersk is looking for Sr. Customer Exp. Agent- Landside Transportation. The incumbent will be responsible for managing trucking requirements for key clients as well as be accountable for Cost to Serve.

We Offer :

An excellent opportunity for the right candidate. You will be exposed to exciting challenges and outstanding development opportunities within Maersk.

You will gain end-to-end execution technical knowledge, get hands on experience in implementing end to end solutions for customers, operational skills as well as industry best practices. Furthermore, you will work in a multi-cultural environment and engage with multiple internal and external stakeholders which will greatly enhance your communication, presentation and people skills.

Key responsibilities :

- Act as the focal for inland trucking with special focus on customers in retail and apparel segment

- Develop and establish practices and procedures in line with client's requirements including specific compliance requirements as necessary

- Design innovative trucking solutions which are best in class

- Implement Transport Management System in coordination with the other teams

- Coordinate with procurement teams to identify the right vendor at the right cost

- Establish good relations with truck operators, internal & external stake holders, actively contributing & learning from best practices

- Work closely with cross functions & external stake holders to proactively solve operational challenges & deliver what we have promised to the customer.

- Responsible for adherence to all defined operations processes at all responsible locations & Comply with regulation in place

- Carrying out process audits to verify integrity of processes & implement improvements to avoid any loss of revenue or reduce cost

- Responsible for management & assessment of vendor as per agreed SLAs.

We are looking for :

- Cost-conscious mind-set.

- Good administrative skills.

- Good communication, relationship building and networking skills.

- A process builder and strong cross team-worker.

- Proficient in Outlook, Excel, Word and PowerPoint.

Hard KPIs :

- Gross Profits & EBITDA

- On time delivery

- Audits and Vendor payments

Soft KPIs :

- Team Player

- Stakeholder management

- Operations mind set

- Communication skills, analytical skills and inclination to challenge Status quo.


The apply button will redirect you to an external URL. Please apply there as well.

Women-friendly workplace:

Maternity and Paternity Benefits

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