Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
03/10 Shruthi AJ
Staffing Consultant at Maersk Line

Views:6094 Applications:247 Rec. Actions:Recruiter Actions:2

Maersk Line - Team Manager - Operations - Supply Chain Management (9-11 yrs)

Chennai Job Code: 750308

Job responsibilities:

- Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner's mindset.

- Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely & Accurate deliverables.

- Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner's mindset.

- Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely & Accurate deliverables.

- Monitor and help improve the end customer KPI resulting in customer delight.

- Maintain a pro-active approach on Customer Engagement at Leadership level.

- Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the Customers.

- Work closely with the Transition team in taking on the newly migrated task and to establish KPIs for new business off shored.

- Practice the Operational Excellence (OPEX) way of life in delivering towards the end customer goals.

- Focus on continuously improving the End to End process to improve internal efficiency as well as end customer experience.

- Improve team productivity by constantly looking for areas for improvement and efficiency; Maximize productivity by reducing idle resources in the process through multi-tasking.

- Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on Voice of Customer feedback /proactive analysis of operational efficiency /effectiveness.

Eligibility criteria:

- Graduate degree from university with a degree in logistics and/or business administration

- Minimum 9+ years relevant experience of logistics or shipping with minimum of 4 years in a leadership position

- Basic knowledge of capacity management/preparing staffing plan

- Experience working in a global business environment, including cultural aspects

- Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure

- Capacity to handle change, stay open to different ideas and support for positive change

- Understand work in an agile manner, High analytical / problem-solving skills

- Strong Process and people leadership skills

- Proactive leader with customer service mindset

- Large scale improvement (standardization and process capability) implementation experience

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.