Staffing Consultant at Maersk Line
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Maersk Line - Ocean Freight Import/Export Specialist (3-5 yrs)
We have an opening for Ocean Freight Import Export Specialist.
An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded
Key Responsibilities :
- Deliver a superior Customer experience to our Damco customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
- Closely collaborate with other teams within and across Station/DOC. Act as the first point of contact for customers and actively build strong relationships with customers
- Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Customer Experience: Own customer experience. Lead the team to achieve best-in-class Customer Service
- Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
- Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP's and monitor respective KPIs; Adhere to Standard is the Standard
- Business growth: Identify and execute upselling opportunities; Driving value through the network
Who we are looking for :
- Minimum 3 years of experience into Customer Servicing and operations .
- Should have worked into Logistics or Freight forwarding industry .
- Customer Centricity
- Perseverant & Action Oriented
- Collaboration and Influencing
- Problem solving
- Communication effectiveness
- Operations System knowledge
- Lean/OPEX knowledge
- End-2-End process knowledge - in Ocean, Air, etc
- Interpersonal Savvy
- English written and spoken