Responsibilities: - To Build strong and lasting relationships with customers and provide second-to-none customer service. - Take full responsibilities and end-to-end ownership of customer shipments and issues. - Engage in constructive problem resolution and provide solutions. - Act and communicate proactively and keep customers informed of any issues or changes in the booking. - Address root causes and seek continuous improvements constantly look for ways to improve work processes. - Work independently and assist the team in realizing goals and standards share knowledge and best practices. - Take responsibility for the execution of shipment lifecycle process including cross functional coordination. - Adhere to standardized processes and tasks without compromising customer experience. Qualification and Experience: - Master's degree or above preferably B-School - Previous working experience as leader in Customer Care and Sales is ideal - Preferably from Manufacturing or forwarding sector, domestic transportations, CHA clearance, project cargo, end to end logistics cargo, custom clearance - 4-9 years experiences with leadership responsibilities with proven abilities in building effective teams - Previous experience in shipping/ logistics is highly preferred - Solid ocean product knowledge coupled with excellent market intelligence Interpersonal savvy and organisational agility - Customer focus and excellent business acumen - Strong self-initiative and results-driven - Fluent in spoken and written English - Individual contributor role

Gurgaon/Gurugram

Maersk Line - Manager - Logistics & Customer Service  

Maersk Line - Manager - Logistics & Customer Service   ,Job Description for Maersk Line - Manager - Logistics & Customer Service   in Maersk Line in  Gurgaon/Gurugram for (4-9) years of experience. Apply Now!

Job Description for Maersk Line - Manager - Logistics & Customer Service   in Maersk Line in  Gurgaon/Gurugram for (4-9) years of experience. Apply Now!