09/07 Shruthi AJ
Staffing Consultant at Maersk Line

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Maersk Line - Manager - Logistics & Customer Service (4-9 yrs)

Gurgaon/Gurugram Job Code: 718550

Responsibilities:

- To Build strong and lasting relationships with customers and provide second-to-none customer service.

- Take full responsibilities and end-to-end ownership of customer shipments and issues.

- Engage in constructive problem resolution and provide solutions.

- Act and communicate proactively and keep customers informed of any issues or changes in the booking.

- Address root causes and seek continuous improvements constantly look for ways to improve work processes.

- Work independently and assist the team in realizing goals and standards share knowledge and best practices.

- Take responsibility for the execution of shipment lifecycle process including cross functional coordination.

- Adhere to standardized processes and tasks without compromising customer experience.

Qualification and Experience:

- Master's degree or above preferably B-School

- Previous working experience as leader in Customer Care and Sales is ideal

- Preferably from Manufacturing or forwarding sector, domestic transportations, CHA clearance, project cargo, end to end logistics cargo, custom clearance

- 4-9 years experiences with leadership responsibilities with proven abilities in building effective teams

- Previous experience in shipping/ logistics is highly preferred

- Solid ocean product knowledge coupled with excellent market intelligence Interpersonal savvy and organisational agility

- Customer focus and excellent business acumen

- Strong self-initiative and results-driven

- Fluent in spoken and written English

- Individual contributor role

Women-friendly workplace:

Maternity and Paternity Benefits

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