jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
22/07 Ankita Gupta
HR at Maersk Line

Views:3664 Applications:53 Rec. Actions:Recruiter Actions:4

Maersk Line - Manager - Demurrage & Detention Governance (7-14 yrs)

Mumbai/Navi Mumbai Job Code: 723327

Key Responsibilities

- Performance management: - Build and Communicate Functional & Transformation KPIs, Coach to run a Winning team and retain talent

- Monitor daily, weekly & Monthly performance metrics.

- Drive compliance to GIA recommendations within export and import DnD process execution to improve revenue.

- Close collaboration with the DnD product owners to ensure successful delivery of new initiatives and IT changes for better customer experience.

- Identify and drive opportunities for revenue enhancement through area/country commercial teams.

- Ensure timely invoicing of DnD to improve possibilities of collections through collaboration with FIN, OPS and product owners.

- Drive reduction of technical waivers through collaboration with upstream functions and contract filing team

- Drive improvements to DnD Invoice Quality by identifying and eliminating root causes for credit memos

- Accountable for timely and accurate approval of technical waivers on DnD as per Global Authority Matrix.

- Supporting the product organisation through timely data and analysis for implementing changes in the global process and also providing assistance on IT changes through allocation of resources for testing and implementation.

- Accountable to drive the various changes proposed through Lighthouse project with cross functional collaboration (with FIN, OPS, CS)

- Responsible for measuring and maintaining data on DnD compliance across the globe including the accuracy of filing, profitability of product etc.

- Challenges and supports direct reports in developing and implementing Customer service Strategy and adhering to global standards.

Performance:

- Monitors performance against established KPIs and budgets, takes corrective action when necessary and exceed where possible.

- Continuously driver to reduce waste in the process, by analysing (speaking with) data and recommending improvements to relevant parties.

Who we are looking for

Position Specifications:

Education and Experience

- Bachelor's Degree.

- Service Data oriented and focused on managing expectations.

- Ability to work with both internal and external stakeholders across different cultures.

- Team player, Easy going, empathy and superior interpersonal skills.

- Proficiency verbal and written communication skills (English).

- Experience in Service Industry is desired.

Skills Required:

- Good written and verbal communication skill

- Ability to work under pressure with high sense of urgency

- Detail oriented ability to perform processes as per predefined design

- With strong Service Mindset

- Has leadership/coaching and change management skills

- Results orientation

- Good market and product knowledge

- Customer focus & Coaching the team members

- Attitude for excellence

- Communication and building relationships

- Service Data oriented and focused on managing expectations.

- Ensure the volume vs capability and approach proactively.

- Ability to work with both internal and external stakeholders across different cultures.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.