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28/11 Ankita Gupta
HR at Maersk Line

Views:1339 Applications:155 Rec. Actions:Recruiter Actions:11

Maersk Line - Location Manager (4-10 yrs)

Ludhiana/Punjab Job Code: 769771

We Offer:

In this role, you will learn and acquire the following skills and competencies:

- Customer Care Best Practice

- Insights into the trade market

- Process leadership including continuous improvement and optimisation

- Change management skills

- People management and leadership skills

In addition, you will have various opportunities to work with the leading customers in Kandla, performing and excelling in a dynamic and energetic organisation and contributing to the continuous success of Gujarat location.

Key Responsibilities:

- Developing relationship with local key contacts in order to drive more volumes on Maersk Line

- Leveraging relationship with customers to drive performance improvements in areas like: Follow-up and closure on DND / Longstanding and DSO cases through customer visits or interactions.

- Independently handle priority cases on DND / Longstanding and DSO for swifter results

- CMS/Counter management for Maersk Line for responsible locations

- Coordination with Customs/custodians for timely release of cargo

- Coordinate through Third party surveyors for managing seal amendment cases or IGM/EGM related challenges or any other local documentation issue

- Enhance Customer Loyalty and aim at 100% promoters in the location.

- Drive ease of doing business from customer perspective by:

Conducting effective on-boarding for key customers

Conducting Gemba at customers office to identify and address improvements

- Drive standardisation and use of E-Channel solutions

- Identify and address key root causes for customer pain points.

- Drive efficiency for Maersk Line to do business at the location by Capturing pain areas from Maersk Line perspective and addressing them on the customer side

- Delivering superior customer experience and providing Customer Service Operations Excellence.

- Drive commercial intelligence Attend regular or ad-hoc joint sales calls with sales team to understand and provide better service to customers.

- Monitor, review and provide feedback to Sales and TNM on customer performance to drive revenue and volume.

- Actively contribute to the Customer Care management team - share views, ideas and experiences on how to further improve both team and departmental performance.

Who we are looking for

- Master's degree or above, preferably with major in Logistics.

- Previous working experience as leader in Customer Care is ideal.

- At least 5 years experiences with leadership responsibilities with proven abilities in building effective teams.

- Solid ocean product knowledge coupled with excellent market intelligence.

- Interpersonal savvy and organisational agility.

- Customer focus and excellent business acumen.

- Strong self-initiative and results-driven.

- Fluent in spoken and written English.

Women-friendly workplace:

Maternity and Paternity Benefits

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