We Offer: In this role, you will learn and acquire the following skills and competencies: - Customer Care Best Practice - Insights into the trade market - Process leadership including continuous improvement and optimisation - Change management skills - People management and leadership skills In addition, you will have various opportunities to work with the leading customers in Kandla, performing and excelling in a dynamic and energetic organisation and contributing to the continuous success of Gujarat location. Key Responsibilities: - Developing relationship with local key contacts in order to drive more volumes on Maersk Line - Leveraging relationship with customers to drive performance improvements in areas like: Follow-up and closure on DND / Longstanding and DSO cases through customer visits or interactions. - Independently handle priority cases on DND / Longstanding and DSO for swifter results - CMS/Counter management for Maersk Line for responsible locations - Coordination with Customs/custodians for timely release of cargo - Coordinate through Third party surveyors for managing seal amendment cases or IGM/EGM related challenges or any other local documentation issue - Enhance Customer Loyalty and aim at 100% promoters in the location. - Drive ease of doing business from customer perspective by: Conducting effective on-boarding for key customers Conducting Gemba at customers office to identify and address improvements - Drive standardisation and use of E-Channel solutions - Identify and address key root causes for customer pain points. - Drive efficiency for Maersk Line to do business at the location by Capturing pain areas from Maersk Line perspective and addressing them on the customer side - Delivering superior customer experience and providing Customer Service Operations Excellence. - Drive commercial intelligence Attend regular or ad-hoc joint sales calls with sales team to understand and provide better service to customers. - Monitor, review and provide feedback to Sales and TNM on customer performance to drive revenue and volume. - Actively contribute to the Customer Care management team - share views, ideas and experiences on how to further improve both team and departmental performance. Who we are looking for - Master's degree or above, preferably with major in Logistics. - Previous working experience as leader in Customer Care is ideal. - At least 5 years experiences with leadership responsibilities with proven abilities in building effective teams. - Solid ocean product knowledge coupled with excellent market intelligence. - Interpersonal savvy and organisational agility. - Customer focus and excellent business acumen. - Strong self-initiative and results-driven. - Fluent in spoken and written English.

Ludhiana

Punjab

Maersk Line - Location Manager 

Maersk Line - Location Manager  ,Job Description for Maersk Line - Location Manager  in Maersk Line in  Ludhiana Punjab for (4-10) years of experience. Apply Now!

Job Description for Maersk Line - Location Manager  in Maersk Line in  Ludhiana Punjab for (4-10) years of experience. Apply Now!