26/06 Shruthi AJ
Staffing Consultant at Maersk Line

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Maersk Line - Customer Service Agent - Import Documentation (4-11 yrs)

Gurgaon/Gurugram Job Code: 713816

Customer Service Agent- Import Documentation


JD for CSA (Import Documentation)

Key responsibilities :

- Experience & knowledge on Import Documentation (Airway bill, bill of lading, shipment advice etc.)

- Build strong and lasting relationships with customers and provide second-to-none customer service.

- Take full responsibilities and end-to-end ownership of customer shipments and issues.

- Engage in constructive problem resolution and provide solutions.

- Act and communicate proactively and keep customers informed of any issues or changes in the booking.

- Address root causes and seek continuous improvements - constantly look for ways to improve work processes.

- Work independently and assist the team in realizing goals and standards - share knowledge and best practices.

- Take responsibility for the execution of shipment lifecycle process including cross functional coordination.

- Adhere to standardized processes and tasks without compromising customer experience.

Women-friendly workplace:

Maternity and Paternity Benefits

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