Maersk - Area IT Lead

Key responsibilities

List the 8-12 key responsibilities - Act as point of contact for specific area, has responsibility for all Onsite Technology tasks executed within the area, ensuring quality and timeliness of execution.

- Leads and develops team members and drives continuous quality improvement for own and related areas

- Engage with vendors and customers to align policies, processes, and procedures to agreed standards

- Initiate, lead and participate in projects as required and to agreed standards and governance, aligning to the Technology strategy

- Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology

- Strong focus on cost leadership especially on areas around procurement, local vendor / contract management, budgets, RoFo accuracy, reducing operating expense etc.

- Engage with business colleagues to plan and execute strategic Technology initiatives, also help in promoting newer technology to improve the uptake within area

- Coordinate on Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)

- Provide On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements

- Ensure Cyber Security standard processes are followed for services provided

- Provide VIP support to selective customers as per SLA and agreement

Primary internal stakeholders

Typically 1-3 - Regional IT Heads and Managers from Onsite Technology, End-user Service Enablement and SOE

- End users from all supported brands

- Business management and VIP users

- SOE second level support teams

- Project teams

Primary external stakeholders

Typically 1-3 - Vendors driving internal services

- External vendors

Required experience Should have at least 8+ years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support. Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.

Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form. Incumbent shall lead a team providing onsite IT support for designator business unit and act as a facilitator for project delivery. Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function.

Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.

Ability to understand, track and report on budgets and expenses

Soft skills:

- Time management

- Effective communication

- People skills / Team management

- Customer service

- Initiative

Technical skills - Service Delivery (ITIL) management

- IT Operations and infrastructure

- Cost management

- Vendor management

- Customer Service

- Project Management

- Change management

- Risk Management

- Business Analysis

- IT Standards, Procedures, and Policies Formulation

- Risk Analysis and Management

- Strategic Planning

Business skills - Stakeholder management

- Customer orientation

- Negotiation and buy-in

- Organizational awareness

- Strong sense of ownership

- Strong analytical skills

- Ability to work collaboratively with others

Personal profile - High energy

- Strong sense of ownership and responsibility

- Strong interpersonal skills

- Assertive with good communication skills

- Ability to take initiative and work independently

- Results-oriented

- Ability to influence and persuade

- Negotiation and engagement skills

- Presentation skills

Key measures

List 2-5 key measures/success criteria - Voice of Customer and Focus on Business Needs

- Escalation handling and SLM adherence

- Budget adherence and procurement deadlines

- Infrastructure management & Service stability

- People Strategy / Team management

- Asset Lifecycle Management

- Project delivery and timeline adherence